Terms and Conditions

  1. Terms of Use

 

These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and OKR SOLUTIONS PRIVATE LIMITED. These terms and conditions ("Terms") govern your use of the email marketing services ("Services") provided by [crmorm] ("crmorm", “company”, "we", "us", or "our"). By accessing or using the Services, you agree to comply with these Terms. If you do not agree with these Terms, you may not use the Services.

 

  1. Crmorm

 

The Platform and Domain ( crmorm and crmorm.com) is owned by OKR SOLUTIONS PRIVATE LIMITED (Hereinafter referred to as "crmorm"), a company incorporated under the companies Act,2013 with its registered office at Paymaa Building 3rd Street, Shivpuri Raxaul College Rd KHORIHAR, RAXAUL East Champaran BR 845305 IN.

 

  1. Introduction

 

crmorm customer relationship management and organisagiton relationship management and Marketing Tools, CRM and Software is the part of crmorm. (crmorm Tools). Use crmorm Marketing Tools (Email Marketing Tools) for promoting and manage your business.

 

  1. Accessing Third Party  Tools, API, Software and Applications Integrated with crmorm

 

Many third party applications (hereinafter “Third Party Application(s)”) are integrated with crmorm Marketing Tools, CRM and Software. crmorm will also be integrating more Third Party  Marketing Tools, Software, API and Applications with crmorm. In addition, you can also integrate any other Third Party Tools, API, Software and Application with crmorm by using the API if such Third Party Application allows such integration. Access and use of Third Party Tools, API, Software and Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Tools, API, Software and Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Tools, API, Software and Applications.

 

  1. Email Marketing Policy

 

5.1  Description of Services: We provide email marketing services that allow customers to send promotional or informational emails to a large number of recipients.

 

5.2 Account Registration: In order to use the Services, you must register for an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

 

5.3 Email Content: You are solely responsible for the content of the emails sent using the Services. You agree not to use the Services to send spam, illegal, abusing, harassment or inappropriate contents(text, images, videos and link etc…). company reserves the right to refuse or suspend service to any customer for violating this provision.

 

5.4 Compliance with Laws: You agree to comply with all applicable laws and regulations governing email marketing, including but not limited to the CAN-SPAM Act and any relevant data protection laws.

 

5.5 Data Privacy: By using the Services, you agree to our Privacy Policy, which governs the collection, use, and disclosure of your personal information and data.

 

5.6 Opt-Out Mechanism: You agree to include a functioning opt-out mechanism in all emails sent using the Services, allowing recipients to unsubscribe from further communications. You further agree to honor opt-out requests promptly and maintain a suppression list of unsubscribed recipients.

 

5.7 Prohibited Practices: You may not use the Services for any unlawful or prohibited purpose, including but not limited to sending emails to purchased or rented email lists, using deceptive subject lines or headers, or sending emails to individuals who have not opted in to receive communications from you.

 

5.8 Intellectual Property: All intellectual property rights in the Services, including but not limited to copyrights, trademarks, and trade secrets, belong to company or its licensors. You shall not acquire any ownership rights in the Services.

 

5.9 Payment and Fees: Our Some features of the Services may require payment of fees. By using these features, you agree to pay all applicable fees in accordance with our billing terms.

 

5.10 Disclaimer of Warranties: The Services are provided on an "as-is" and "as-available" basis, without any warranties of any kind, express or implied. We do not warrant that the Services will be error-free, uninterrupted, or free of harmful components.

 

5.11 Limitation of Liability: In no event shall company be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the company services.

 

5.12 Termination: In order to use our services against our Terms, We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, and without prior notice.

 

 

  1. Free Trial

 

6.1 Free Trial Period: The Free Trial period begins on the date you sign up for the Free Trial and ends on the expiration date specified by company ("Trial Period"). The Trial Period duration and available features may vary depending on the specific offer.

 

6.2 Eligibility: The Free Trial is available to new customers who have not previously used our Product/Service. company reserves the right to determine eligibility and may deny Free Trial access to individuals or organizations at its discretion.

 

6.3 Usage Restrictions: During the Free Trial, you may only use the Product/Service for evaluation purposes. You agree not to use the Free Trial for any commercial, production, or revenue-generating activities.

 

6.4 Limitations: The Free Trial may have limitations on features, functionality, usage quotas, or access to customer support. company reserves the right to modify or impose additional limitations on the Free Trial at any time without prior notice.

 

6.5 Data Privacy: By using the Free Trial, you agree to our Privacy Policy, which governs the collection, use, and disclosure of your personal information and data.

 

6.6 Conversion to Paid Subscription Or Upgrade Plan: At the end of the Trial Period, your access to the Product/Service will expire unless you choose to purchase a paid subscription or purchase a paid upgrade plan . If you wish to continue using the Product/Service beyond the Trial Period, you must subscribe, upgrade and pay the applicable fees.

 

6.7 Marketing Purpose: We may send you email, message and call to introduce with our paid services to use in your future.

 

  1. No Guarantee

 

We don’t give you guarantee of email inbox, This is email marketing services so email may goes in any folders (Inbox, Spam, Promotion and Important etc…).

 

  1. Bounce Email

 

We support the appropriate use of email. If your email bounce rate surpasses. Then we reserve the right to close your account.

 

  1. Payment Policy

 

You can make the payment through UPI, QR Code, Payment Mobile App (Phonepe, google pay and Bhim app etc… ), Credit, Debit cards, EMIs, PayLater, Netbanking from 58 banks and Mobile Wallets.

 

  1. Payment Security

 

At crmorm, we prioritize the security and privacy of our customers' information. Rest assured that all payments made on our platform are safe and secure. Our network is encrypted using the SSL (Secure Socket Layer) protocol, ensuring that sensitive information transmitted during transactions remains protected. When you make a payment on crmorm.com, the SSL encryption ensures that only our platform receives your information. We do not share your payment data with any unauthorized parties. we will not using your payment information for any marketing purpose.

 

  1. Refund Claim

 

You can raise refund if the commitment given by our company is not fulfilled then you can claim for the refund.

 

You can apply for a refund only when there is a fault in the services provided by the company and the company is not able to solve the problem within the time given to you, then you can apply for the refund.

 

If you are dissatisfied to our services, please email complaints to info@crmorm.com. But no refund will be given. Furthermore, crmorm reserves the right to terminate your account if you violate any of the terms or conditions.

 

  1. Refund  Period

 

If you wish to claim a refund, you have an option to raise the request within 7 days from your purchase date.

 

  1. Use of crmorm.com at Your Own Risk

 

Welcome to crmorm.com! By accessing or using this website, you acknowledge and agree to use crmorm.com at your own risk. crmorm.com assumes no liability for any direct or indirect effects arising from your use of the website as a result of any action you take based on the services or other materials provided by crmorm.com.

 

 

 

  1. Modification of  crmorm Terms of Use

 

crmorm reserves the right to modify the Terms of Use ("Terms") at any time. Modifications to the Terms of Use are effective upon your use of crmorm subsequent to the publication of such modification.

 

We encourage you to review the Terms of Use periodically for any changes. Your continued use of crmorm after the modifications to the Terms indicates your acceptance of the updated Terms.

 

If you have any questions or concerns about these modifications, please contact us at [info@crmorm.com].

 

 

Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of laws principles.

 

Contact Us: If you have any questions or concerns about these Terms or the Services, please contact us.

 

Email: hello@crmorm.com

Add: Kaurihar chowck college road, shivpuri raxaul, bihar 845305, INDIA

 

Updated on: 26 Oct 2024